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Returns & Refunds

Click on the links below for all you need to know about ordering and returning products from Radioworld, including our refund policy

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

  • To add products to your order, please place a new order for these items
  • To change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0113 257 8932 9am - 5pm, 7 days a week. or email us here
  • If your order has already been dispatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products, or return them to a Radioworld Shop
  • If you're an international customer, find out more here
  • There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items and items that are not covered under certain warranties such as Limited Warranty; see below for more details
Consumer Contracts Regulations 2013
 
This legislation offers you the following cancellation rights when you buy online or by phone:
  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Goods with limited warranty cannot be but replaced only.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. If you return goods in a bad condition i.e. not as we original sent them, we reserve the right to refuse the return
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
  • You can cancel by email: customerservices@radioworld-online.co.uk , or call 0113 257 8932
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

 


To check your order status, just sign in to your account at the top of the page, followed by My orders.

  • Awaiting Dispatch means your order hasn't been dispatched yet and is currently being processed. This also means your order could be at any point between the warehouse receiving it and dispatching your goods
  • Dispatched means your order has left our warehouse. You'll receive an email confirming dispatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse. In the case of products such as Air Suspension where there is a long lead time, "Dispatched" means that you've been charged for your order, and you'll be notified of delivery separately
  • Cancelled means your order has been cancelled either by you or us

 


  • If your order hasn't arrived, or arrives incomplete, first of all please view your order status online by signing into your account and selecting My orders.
  • If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.
  • For damaged products, incomplete orders or dispatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 0113 257 8932 9am - 5pm, 7 days a week. If you prefer, you can also return damaged goods to us via the returns methods listed below.

 


  • Your past online orders will be displayed if you signed in to checkout before completing your purchase. If you'd like to record your order history it’s important to log in to the checkout stage when completing a transaction. You can view your orders here

 


We want you to be happy with your purchase but if you're not, please return the unused product to us within 14 days of receiving your order.

It can take up to 14 days of you returning the item(s) to receive your refund, but if you return your order directly to a Radioworld shop we'll process your refund immediately (it can take up to 5 days for the bank to transfer the funds to you).

For online orders, simply contact us with the reason for return; customerservices@radioworld-online.co.uk , or call 0113 257 8932

If for the reason for return is our fault, then we will cover the postage or arrange for collection of the goods.

How to Return unwanted goods

We recommend using the Royal Mail

  • Pack your parcel up securely with the returns note inside, ticking the reason for return.
  • Take the item to the Post Office (find your nearest branch here). Please ensure you acquire a tracking number for your parcel.

  -When will I be refunded?

  • You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

How to Return incomplete or damaged orders

  • Simply contact us with the reason for return; customerservices@radioworld-online.co.uk , or call 0113 257 8932

  -When will I be refunded?

  • Depending on the reason for return, your refund should not take any longer than 14 days. However, this may take longer with certain cases.

 


It can take up to 14 days of you returning the item(s) to receive your refund, but if you return your order directly to a Radioworld shop we'll process your refund immediately (it can take up to 5 days for the bank to transfer the funds to you).

Please return the unused product to us within 14 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order. This includes Clearance and Price Match items.
Are there any products that can’t be returned?

We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been personalised for you, such as car mats.
  • Made to order products such as measure items.
  • Perishable goods such Windowscreen wipers, Headlight bulbs
  • Computer software that has been opened, or computer software cards that have been redeemed.

Terms and conditions

  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase.
  • If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll be unable to process your refund. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.
  • It's important that any unwanted item, unless faulty, is returned in a resealable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
  • Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. See above for the full list of products that can’t be returned.
  • When returning your item, the way you originally paid for the purchase will determine how you are refunded.
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items.
  • This does not affect your statutory rights.

To read more on your consumer rights you can access the Consumer Contracts Regulations 2013 here.

 


When returning your item, the way you originally paid for the purchase will determine how you are refunded.

Credit / debit card
  • If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
  • If you are returning your item(s) directly to one of our shops, please make sure you take with you the card that you used to make the purchase.
Paypal
  • If you paid using Paypal, return your item via courier or to one of our shops and your PayPal account will be refunded.
Gift cards or vouchers
  • For items bought in store with a gift card or voucher, return the item to one of our shops and you’ll be given a gift card to the relevant value.
  • If you originally purchased the item online using a gift card or voucher, after your item has been returned we will credit your online Radioworld account to the relevant value. This will be visible in your Account area after you log in and the funds will be available to use on your next online purchase.
  • Please note that if you did not have a Radioworld account when making your gift card purchase, in order to access the refund you will need to set an account up with us using the same address used to make the purchase. Click here to set up a Radioworld account.
Cash
  • If you paid by cash we will refund you in cash.
Returning a gift
  • Return your gift in store using the gift receipt or despatch note and we’ll refund you with a gift card of the relevant value. You also have the option to exchange the item if you so wish.
  • If you don’t have a gift receipt or despatch note, we'll be unable to process your refund.
Lost your receipt?
  • If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, a refund may be issued at the discretion of our Partners. If this is the case you’ll receive a gift card to the value of the current selling price.

 


We want you to be happy with your purchase but if you're not, please return the unused product to us within 14 days of receiving your order.

It can take up to 14 days of you returning the item(s) to receive your refund, but if you return your order directly to a Radioworld shop we'll process your refund immediately (it can take up to 5 days for the bank to transfer the funds to you).

For online orders, simply contact us with the reason for return; customerservices@radioworld-online.co.uk , or call 0113 257 8932

If for the reason for return is our fault, then we will cover the postage or arrange for collection of the goods.

How to Return unwanted goods

We recommend using the Royal Mail

  • Pack your parcel up securely with the returns note inside, ticking the reason for return.
  • Take the item to the Post Office (find your nearest branch here). Please ensure you acquire a tracking number for your parcel.

  -When will I be refunded?

  • You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

How to Return incomplete or damaged orders

  • Simply contact us with the reason for return; customerservices@radioworld-online.co.uk , or call 0113 257 8932

  -When will I be refunded?

  • Depending on the reason for return, your refund should not take any longer than 14 days. However, this may take longer with certain cases.